RTO Registration Code: 46093 Trusted Industry Training
1800 848 882 info@workforcetraining.com.au
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Privacy Policy

Workforce Training Group Privacy Policy. We collect and manage learner information in accordance with the Privacy Act 1988 and Australian Privacy Principles. RTO 46093 Perth WA.

Privacy Policy — Workforce Training Group

Workforce Training Group (RTO 46093) is committed to protecting the privacy of all learners and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information during the enrolment process and throughout your training. This may include:

  • Full name, date of birth, and contact details (phone, email, address)
  • Unique Student Identifier (USI)
  • Photo identification (where required by law or funding bodies)
  • Training enrolment details, assessment outcomes, and certifications
  • Payment status and transaction records
  • Emergency contact information
  • Language, literacy, and numeracy (LLN) assessment results

How We Use Your Information

Your information is used to:

  • Process your enrolment and deliver training services
  • Issue Statements of Attainment and other certifications
  • Report training outcomes to the National Centre for Vocational Education Research (NCVER) as required by law
  • Verify eligibility for government funding (e.g. CTF subsidies)
  • Comply with regulatory requirements set by ASQA and Main Roads WA
  • Contact you about your enrolment, training, or certification

Who We Share Your Information With

We may be required to share your information with:

  • NCVER — for mandatory AVETMISS reporting on accredited training outcomes
  • Government funding bodies — where CTF or other funding applies
  • Main Roads WA — for traffic management accreditation
  • WorkSafe WA — for White Card registration
  • ASQA auditors and compliance consultants — for regulatory assurance

Your personal information will never be sold to third parties or used for marketing purposes without your explicit consent.

Data Storage and Security

Your records are stored securely in our student management system (aXcelerate). Only authorised staff have access. Accredited training records are retained for a minimum of 30 years in accordance with the Standards for RTOs 2025. Non-accredited course records are retained for 12 months.

Your Rights

You have the right to:

  • Access your personal information held by Workforce Training Group
  • Request corrections to inaccurate or incomplete information
  • Make a complaint about how your information has been handled

To access or correct your information, contact us at info@workforcetraining.com.au.

Website and Cookies

Our website may collect non-personal information through cookies and analytics tools (such as Google Analytics) to improve user experience and website performance. This data is not linked to individual identities.

Complaints

If you have a concern about how we have handled your personal information, please contact us at info@workforcetraining.com.au. If your concern is not resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

  • Email: info@workforcetraining.com.au
  • Phone: 1800 848 882
  • Address: Unit 15, 139 Newcastle Street, Perth WA 6000

This policy is current as of June 2025 and will be updated to reflect any changes in legislation or organisational practice. Workforce Training Group RTO 46093 — ABN: 19 665 985 151.